Terms of Service

01Service and account

RE0 lets you create Rees, give them knowledge, and get cited answers based only on that knowledge. You sign in with Google or GitHub and are responsible for everything done under your account.

We may disable an account for breach of these terms, fraud, or legal requirements; unused Pack credits bought before that are handled as in section 5.

02Credits

Everything on RE0 is charged in credits: 1 credit = USD 0.0001. Credits are prepaid usage, not money; they cannot be transferred and, except for earned credits under section 7, cannot be exchanged for cash.

New users receive 20,000 welcome credits that do not expire. Credits are spent in this order: current Plan → welcome → Pack → earned; returns go back in reverse order. When the balance is too low, the action is refused; nothing is overdrawn.

03Plan and Pack

The Plan is a monthly subscription. The price and allowance for a new subscription are shown at checkout. Renewals grant the monthly allowance in effect when the payment is credited. Each cycle’s credits are valid for that cycle and any unused credits expire at its end. The Plan renews monthly; you can turn renewal off at any time under Credits & billing. The current cycle’s credits remain usable until it ends; after that you are not charged and receive no further credits.

A Pack is a one-time purchase of non-expiring credits. The price and allowance per pack are shown at checkout, where you can buy 1 to 10 packs. Packs are sold only while your Plan is active; Packs you bought remain usable after the Plan ends.

04Payment and Paddle

Payments are processed by Paddle.com as merchant of record: Paddle takes the payment, issues invoices, and calculates and remits taxes as required, and Paddle’s buyer terms apply at checkout. RE0 never sees or stores your card details. Prices exclude tax, which is calculated at checkout.

05Refunds and chargebacks

Refunds are handled through Paddle; email support@re0.io to request one. Once a refund or chargeback takes effect, the credits that purchase added are taken back in proportion to the refund: first from what is left of that purchase, then from the rest of your balance. Your balance never goes below zero; the part already spent is recorded as an amount owed and deducted first from the next credits you receive.

06Usage and settlement

Each Ree that actually answers a question charges a 20-credit base fee; asking someone else’s Ree adds the query fee its owner set. An unanswered question costs nothing. With answer checking on, each answering Ree charges a further 10-credit check fee, returned if it does not answer or the check fails; a Ree round-table synthesis of several answers costs 30 credits, returned if it fails. Knowledge processing passes through actual costs from services called, including Firecrawl, embedding and transcription, with no character fee. USD costs are totaled, converted at 1 credit = $0.0001 and rounded up once. Initial reservations are refundable, not price caps. Shortfalls are reserved automatically; unused credits are returned. Insufficient balance stops processing. A failed run is charged for the costs already incurred and only unused credits are returned; what the balance cannot cover is owed and repaid from the next credits. Provider rates depend on the supplier and selected model; actual usage and costs appear in processing activity. Knowledge you have added is charged for storage while it is kept, by the space it takes (the uploaded file and its parsed text, passages and vectors) and for how long, settled daily; what the balance cannot cover is owed in the same way. Storage charges stop when the Ree is deleted.

07Earned credits and payouts

Query fees others pay to ask your Rees become your earned credits in full. Earned credits do not expire and can be spent like any credits, but not all of them can be withdrawn:

The part an asker paid from purchased credits (Plan, Pack, or earned credits that are themselves withdrawable) can be withdrawn 30 days after it was credited. The part an asker paid from free credits (welcome credits, redeem codes, credits granted by RE0, or earned credits that came from those) can be spent but never withdrawn. If the purchase that paid a query fee is refunded or charged back within those 30 days, RE0 first recovers the refund from the asker (section 5). Only if it cannot be recovered from the asker in full and an amount owed remains are earned credits that purchase paid for, less than 30 days old and not yet used, voided, up to the amount not recovered. When the asker later pays off the amount owed (or the chargeback is reversed), the voided earned credits are restored in proportion to what was paid, keeping their original withdrawal date. Credits past 30 days, already requested in a payout, or already spent are not taken back for this reason.

Once you have at least 500,000 withdrawable earned credits (USD 50) you may request a payout; the credits are held while the request is processed. Before the first payout you must pass a manual identity check and submit a tax declaration; payouts go to your own PayPal account, and PayPal fees are borne by you. While your account has an amount owed or is disabled, you cannot request a payout and a request already made is not approved or paid. Plan, Pack, and welcome credits cannot be withdrawn. You are responsible for any taxes on your earnings.

08Knowledge and content

Add only knowledge you have the right to use. Whole-website crawls require a verified domain; private repositories require your GitHub authorization. You keep your rights to what you add and grant RE0 the processing needed to provide the service (parsing, transcription, embedding, and answer generation). Public Rees show only their description and how many sources they have; citations show only relevant excerpts. Public content that breaks the law or these terms may be made private by an administrator.

09Acceptable use

Do not use RE0 to infringe others’ rights, spread unlawful content, get around billing or rate limits, register accounts in bulk, or disrupt the service.

10Liability and changes

Answers are generated automatically from the knowledge you or the Ree’s owner provided and may be incomplete or wrong; check them against their citations. To the extent the law allows, RE0 is not liable for indirect losses, and its direct liability is limited to what you paid RE0 in the previous 12 months.

Changes are published on this page with a date; material changes are announced in the app beforehand. Questions: legal@re0.io.